Return Policy

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Thank you for shopping at ZeniaCreations.com! We strive to provide you with the best shopping experience possible. In the event that you are not completely satisfied with your purchase, we offer a return policy to ensure your satisfaction.

  1. General Return Policy: We offer a 15-day return policy for most items from the date of delivery. If 15 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

  2. Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It should also be accompanied by proof of purchase, such as the order number or receipt.

  3. Restocking Fees and Return Shipping Charges: A restocking fee of 25% applies to all eligible returns, excluding cases where an incorrect item has been shipped to you. Additionally, return shipping charges will be deducted from your final refund, even if we offer free shipping on the original purchase. These charges help cover the costs associated with processing and restocking returned items.

  4. Return Process: If you wish to return an eligible item, please follow these steps: a. Contact our customer service team within 15 days of receiving your order to initiate the return process. You can reach us at ZeniaCreationsUSA@gmail.com or by phone at 516-808-8973. b. Provide the necessary details about your purchase, including the order number, item(s) to be returned, and the reason for the return. c. Our customer service team will guide you through the return process and provide you with any necessary instructions, including the return shipping address. d. Pack the item securely in its original packaging, including all accessories and documentation that came with it. e. Pay for the return shipping charges. Please ensure that the package is adequately insured to cover any damage or loss during transit.

  5. Incorrect or Damaged Item Received: If you have received an incorrect or damaged item, please contact our customer service team within 5 days of delivery. We apologize for the inconvenience caused, and we will promptly resolve the issue. For incorrect or damaged items, we will provide a prepaid return label for your convenience.

  6. Refunds: If your return is approved, we will initiate a refund to your original payment method. Please note that the original shipping and handling charges, restocking fees, and return shipping charges will be deducted from your final refund amount.

  7. Non-Returnable Items: The following items are non-returnable:

    • Clothing and other items once worn or used
    • Personalized or custom-made items
    • Beauty Product once opened or used.

  8. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We will work with you to resolve the issue and provide a suitable solution, such as a replacement or refund.

  9. Contact Information: If you have any questions or concerns about our return policy, please contact our customer service team:

Please note that ZeniaCreations.com reserves the right to update or modify this return policy at any time without prior notice. It is recommended to review the policy periodically for any changes.

Thank you for choosing ZeniaCreations.com. We appreciate your business and strive to provide you with the highest quality products and services.